Define Your Market First

Inexperienced entrepreneurs create a business or product without knowing who their potential market audience is going to be. They innovate some new service and/or product and then go find the market (people to sell it to). If your goal is to be an entrepreneur (as opposed to an inventor where this model is part of the process) this course of action is ill-advised.

Seasoned entrepreneurs seek out hungry customers with a problem and then try to provide a desirable, consumable solution (product or service) to help these people alleviate their problem. The potential and capacity of your entrepreneurial reward for this effort is determined the minute you finalize the market choice for your product or service.

The world’s most successful fishermen will tell you this piece of advice (which is just as applicable to starting a business): You can have the best  fishing pole and the best bait and still not catch any fish in a puddle of mud. With the advent of the Internet, there are some great ways to find a profitable market before you get started. A great book covering the topic of AdWords (with lots of details on finding profitable markets) is Google AdWords For Dummies by Howie Jacobson of AskHowie.com.

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Make the Call!

In my experience as an entrepreneur, one of the clear cut differentiators I have experienced between successful entrepreneurs and those that have been for the most part unsuccessful is tenacity and the ability to pick up a phone. Use these two skills to your advantage and almost anyone in the business world is accessible. For examples of this look no further than this Web site. How did someone like me get an interview with someone like Getting Things Done guru David Allen? I asked.

Tim Ferriss discusses an experiment he performed as a lecturer at Princeton (in his book The 4-Hour Workweek) where he challenged a group of students to contact three seemingly impossible-to-reach individuals for a chance at a round-trip ticket anywhere in the world. In the first year of conducting the experiment not one person was able to complete the assignment. The second year Mr. Ferriss was able to do a better job instilling confidence in his students stating, “From contacting billionaires to rubbing elbows with celebrities – it’s as easy as believing it can be done.”  In the second year of conducting the experiment, 6 out of 17 of Tim’s students had completed the task within two days.

Roadtrip Nation further supports the notion that people are accessible if you are motivated. The show has highlighted numerous notable interviews, with remarkable interviewees, and virtually unknown interviewers. The show does a great job highlighting that fact that successful people will make time to help other people driven by purpose. The truth is successful people remember what it was like to beginning something new, and if asked, are usually happy to help out the next guy… you! Success leaves clues, go find them.

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Websites Should Be Built for the Customer

This week we take a quick look at the Web presence of your entrepreneurial project. Customers have inherent questions when they visit any business online. Some of these questions are determined by the customer’s personality, while others are influenced by the customer’s first impression of the Web page they landed on for business. If your potential customers can quickly and easily get their questions answered, they are more likely to convert to paying customers. If you or your Web designers did not build your business website with the customer in mind, you might want to think about a redesign.

Put yourself in the shoes of your customer, look at your website, and ask the following questions:

General
- Is this what I expect to see?
- Can I tell what this company does?
- Will I benefit from the products and/or services here?
- Are the prices reasonable?
- Can I trust the refund policy?
- Do I want to spend time here?

Credibility
- Does the site look credible and trustworthy?
- Is this company established?
- What do other people think of this company?

Next Steps
- What actions can I take from here?
- Are there any promotions I can take advantage of?
- Can I talk to a live person?
- Are there any case studies on the site?
- How do I learn more about the company?
- How do I contact the company?

Along with the questions I have listed, there will be questions that only you can think of (because they will be specific to your respective entrepreneurial project). Take some time to brainstorm as many questions as you can (better yet, ask some of your current customers to help you), add them to the list above, and evaluate whether your website is effective at giving your customers the answers to these questions. Remember, most people hit the Web to gather information first. Provide this valuable service to prospects and potential customers might just honor you with a few more seconds of their valuable attention.

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Using Kaizen as an Entrepreneur

It is the second biweekly post of 2011 and this post’s topic is about using Kaizen principles as an entrepreneur. Kaizen is a Japanese concept meaning “continuous improvement” or “change for the better”. When applied to entrepreneurship it honors improving processes — and optimizing the entrepreneurial journey — more than focusing on static outcomes. The underlying philosophy is not the comparison of a beginning point and endpoint but the process of improvement and growth in the present. When applying Kaizen as an entrepreneurial system, you should involve every member of your business (across all levels). There are five elements in the system:

  • Teamwork
  • Discipline
  • Quality circles
  • Morale
  • Employee Input

In Kaizen, everyone within your endeavor is expected to share in the collective entrepreneurial experience… successes and shortfalls. This is not a one day event or celebration, rather an enduring process which aims to eliminate inefficiency and ambiguity. In addition, it also aims to create a harmonious working atmosphere where everyone is encouraged to participate in making the business better. Using Kaizen principles, organizational structures are flattened and everyone works with everyone else within the business. Furthermore, perfection can never be truly achieved, there is always room for improvement. Therefore, this is not a problem based approach, it is a constant process. Everyone around you becomes a big-picture thinker. Using this philosophy your employees begin to understand that their opinions are important and useful. They naturally become more empowered. The biggest take away from Kaizen is the importance of process and that success is a journey that has no end, and is paved by being mindful of small consistent victories. Everything is built by taking small steps, by taking everything into consideration.  Entrepreneurs using Kaizen principles take nothing for granted and constantly look to improve by taking small steps everyday and honoring the process of building a meaningful business. If you would like to learn more about Kaizen, I suggest reading Creating a Lean Culture: Tools to Sustain Lean Conversions, Second Edition by David Mann.

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Entrepreneurial Minded will post every other week in 2011!

Entrepreneurial Minded will be posting useful entrepreneurial information every other week in 2011. We start this year by outlining the 5 steps of permission marketing found in the classic book aptly titled Permission Marketing : Turning Strangers Into Friends And Friends Into Customers by Seth Godin, and include 10 things you can do to increase permission marketing in your own business. Enjoy!

Five steps in permission marketing:
1. The marketer offers the prospect an incentive to volunteer to opt-in to inbound messaging.
2. Using the attention offered by the consumer, the marketer offers a curriculum (over time) teaching the consumer about their products and/or services.
3. The incentive is reinforced to guarantee that the prospect maintains the permission given to the marketer.
4. The marketer offers more incentives to gain even more permission from the prospect as the relationship ages.
5. Over time the marketer leverages the permission to change consumer behavior and turn the new behavior into profits for the company.

10 things you can do to increase permission marketing in your own business:
1. Figure out the lifetime value of a customer (LTV)
2. Invent and build a variety of communication suites that you will use to turn strangers into friends

a. These “suites” should take place over time
b. They should offer the consumer a selfish reason to respond
c. The responses should alter the communication moving forward
d. The communication should have a “call to action” so that you can measure the success of a desired result

3. Change all advertising to contain at least some call to action
4. Measure the results of each suite, throw out the bottom 60% and replace them with new ones
5. Measure how many permissions you achieve through your efforts
6. Protect the permission base that is built, make sure you or someone else ensures that this permission is not abused
7. Work to automate your communication and move towards email (if you haven’t already)
8. Rebuild your website to turn it into a permission building machine
9. Regularly audit your permission base to see how well you are doing and how deep your permission goes
10. Leverage your permission by offering products and services and/or co-marketing with partners

Wishing everyone the best of luck with their entrepreneurial endeavors in 2011!

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Interview with Matthew Szymczyk About Augmented Reality

Matthew Szymczyk has been the CEO of Zugara for more than a decade. Zugara is a successful employee owned Augmented Reality (AR) development company located in Los Angeles, California. Matt and his team create custom and proprietary Augmented Reality software along with providing other creative services to a growing list of clients that include Sony, Reebok, AT&T, Muscle Milk, and Nestle. Matt’s company is also a member of The AR Consortium and he is a well cited expert, author and enthusiast of AR technology.


Here are my 5 questions with Matt and my summary of his answers:

1) What is Augmented Reality (as you define it) and do you believe that it is fair to leave the definition open to personal interpretation or do you think it would behoove the AR industry to finally establish a consensus?

Augmented Reality (AR) by its basic definition is when you are augmenting information in a live video feed.  This would be through a webcam or mobile viewfinder.  Though that is the baseline definition for AR currently, however there are other uses that have fallen under the AR umbrella.  Motion capture, for example what is used to power Microsoft Kinect, has been called AR because it is augmenting the gameplay experience through gestural control.  Projection Mapping, which involves projecting interactive video on solid objects, has also been considered AR, though some dispute it.  Finally, to show how overreaching the AR umbrella has become, there are quite a few AR examples out now that use a fixed image (taken via the webcam or mobile camera) that is used as the background to then apply digital information on top of it.  Though this isn’t literal AR, it has been picked up by the press as AR technology.

As for a consensus, given the industry is so new, there have been varying viewpoints as to what defines AR.  Until the AR industry matures a bit, there likely won’t be standards or best practices defined (like there are in other emerging media/technologies such as Mobile Marketing).

2) To what degree is innovative Augmented Reality a slave to hardware (webcams, Vuzix glasses, GPS, pico projectors, etc.)? And are there any innovations on the horizon (regarding hardware) that will change the game?

AR will for the foreseeable future be tied to hardware advancements. You are in effect providing a layer of digital information that requires some sort of processing power to achieve an acceptable user experience baseline.  However, even over the course of the last 2 years, there have been great strides in what can be accomplished in AR on the web, mobile and in kiosks.

Kinect has helped usher in the NUI (Natural User Interface) that will be game changing for how people will expect to interact with digital information.  You’re also likely to see increased usage of kiosk-based AR in 2011 as kiosks enable as much processing power as needed for an optimal experience, while also removing any potential barriers for consumers (ex. webcams).

Mobile based AR is currently receiving much of the hype, but it will be awhile before mobile handsets are powerful enough to provide optimal AR experiences.  You’ll likely see more tablet based AR executions in 2011.  Finally, Adobe will be releasing Molehill in 2011 which will provide more powerful Flash-based AR executions both on the Web and for mobile platforms.  This is an area to watch given Adobe’s current penetration rate on the Web and their partnership with Google on the Android platform.

3) What measures have you created internally to ensure that Zugara’s mission of producing Augmented Reality software improves life experience, juxtaposed to pure marketing plays?

When we develop our Augmented Reality technologies we often look at how they can be used in specific use cases.  Meaning, we look at how AR can be used to solve a real-world problem or enhance an experience that wouldn’t be possible without AR.  As we’ve reviewed areas and use cases that could leverage AR, we either see what tech is available to help solve the problem or we will try and create it ourselves.

Unfortunately, due to the marketing plays and gimmicks out there, AR is often labeled as “a technology searching for a solution”.  However, we couldn’t disagree more when it comes to enhancing the e-commerce space through the use of 2 of our technologies – The Webcam Social Shopper and ZugSTAR.  E-commerce currently has 2 major issues – shopping cart conversion rates and high amount of returns.  We look to AR to help solve these problems for e-commerce retailers by allowing shoppers to make more informed purchase decisions through the use of AR technology, thus increasing conversion rates and decreasing returns.

4) Recently there have been some really creative uses of Augmented Reality, a few examples:  the Zugara Webcam Social Shopper, the Leo Burnett’s WWF campaign, and the Unlogo project. However, it appears that with improvements in cloud computing, mobile speed, brain-computer interfacing and computer processing power this idea of “articulated naturality” and an increased ability to provide valuable real-time information in pioneering ways means we haven’t seen anything yet. As an expert in the AR field looking out onto the horizon, what excites you the most?

One area that I’m both excited for and afraid of at the same time is how augmented information will spread as the field develops.  For instance, most companies aren’t even thinking about where and how augmented ads or information can be placed both from a competitive view or placement.  When you look at the outside of a restaurant in your normal view, you often base your decision on the menu, what specials the restaurant might have, and/or consumer feedback you can get on your mobile device.  However, in the augmented future, you’ll be able to use your mobile display or even your eyewear to see augmented information on this restaurant that you couldn’t view normally.  This could be anything from a special digital coupon for that night’s meal or even competitors trying to advertise competing specials all in your augmented view.  This will also start a whole new level of how businesses and people will need to define property rights in regards to how and where augmented information can be displayed. (Note: Matt authored an entire article on this subject for AdvertisingAge: Your Ad Where? Defining Virtual Property Rights in an Augmented World)

From a personal standpoint, I am interested to try out the Vuzix AR glasses and AR Parrot drone.  Mobile is definitely going to be the centerpoint for all AR in the future, and AR glasses (with your smartphone acting as the processor) will likely be the main components for the first real mobile AR experience.

5) If your only limit was the technology available to you today, but you had unlimited resources and time coupled with the ability to push the boundaries of available software, what would be your quintessential Augmented Reality project?

Our optimal AR project would be one we have already been working on – ZugSTAR.  Given our marketing background, we have tracked behaviors of the Gen Y generation and see what is upcoming not only for that generation, but the following one as well – Gen Z.  Both of these generations are growing up in an era where there is a major user experience shift in how they will interact and find digital information.  There’s one key area we’ve focused in on in regards to technology these generations use more than others – video chat.  When you combine Video Chat with the emergence of the NUI (Natural User Interface) you can start to see the potential for a major shift in user interactions and behaviors.  Kinect is just scratching the surface right now for gestural controls so we’re looking at how our ZugSTAR technology can be used for literally any industry by combining an Augmented experience, gestural controls and video chat into a new, future method of interaction and collaboration.

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Interview with Hammad Zaidi About Calculated Business Risks

Hammad Zaidi is a managing executive of several successful endeavors, which includes being the CEO of Lonely Seal Releasing, a film and television distribution company that has represented over 40 projects, including Julian Lennon’s Whaledreamers and Harrison Ford’s Dalai Lama Renaissance. He also owns Lonely Seal Pictures, a production company, as well as his newest division, Lonely Seal Apparel, which focuses on selling apparel worldwide and donates a portion of the proceeds to help stop the senseless slaughter of Harp Seals.

From time to time he is an adjunct professor at various universities including UCLA and Chapman University. He is also an avid writer, and publishes a weekly national column for Film Threat.


Here are my 5 questions with Hammad and my summary of his answers:

1) Owning and operating a film and television distribution company requires the intrinsic ability to manage and capitalize on calculated risks. How have you successfully developed this ability over time?

The most challenging element of this process is learning the needs and desires of your audience. In this sense, the old adage “know your customer” is essential.  Since my company primarily distributes internationally, which requires us to travel 100,000 miles per year to the world’s most significant film festivals and film sales markets (Cannes, Berlin, Toronto, Hong Kong, Tokyo, etc), I’ve had to be re-educated about what projects international audiences respond well to, as opposed to what audiences in the USA want to see. Thus, my calculated risks are based on the trends I see while traveling to different countries and immersing myself in different cultures. However, there is always a bit of uncertainty. One of the most important lessons I learned in film school is it is almost impossible to determine if you will have a hit on your hands, but it is usually pretty easy (if you are honest with yourself) to identify a project that will fail. This same lesson can be applied to any business and an important takeaway is that you can learn a lot more from prior failures than successes. In other words, it is difficult to find a blueprint to success (if this really existed everyone would be rich), but there are plenty of well known paths to failure. Avoiding these paths is a great way to navigate and successfully leverage risk.

2) You have flourished at managing multiple entrepreneurial endeavors at the same time, what is one of the most important lessons you have learned along the way about operating several companies simultaneously?

Delegate, delegate, delegate. I have a tendency to think there are 31 hours in a day – but unfortunately there are never more than 24. Thus, I believe my ability to manage multiple endeavors simultaneously largely depends on my ability to surround myself with highly talented, positive-minded people that I trust and respect. I’ve also learned that if you bite off more than you can chew, you will most certainly choke.

3) Like every entrepreneur over the past several years, you’ve had to weather one of the worst recessions in our nation’s history. What was your strategy for mitigating the negative effects of the current economical climate as it pertains to your businesses?

My companies were – and continue to be – deeply damaged by the world financial crisis. But, we’ve relied on our strong ethics and solid relationships with our clients to navigate through these dark times. My company has always taken pride in being honest, transparent and ethical with everyone we do business with. Thus, when the financial crisis deeply pinched our regular cash-flow, our clients have stood by us because our actions in the past have proven our “good faith.”

We took the radical step to cancel over 80% of our distribution slate. When I started the company in 2005, the business model included distributing 50+ small films, TV shows and documentaries and earning a respectable amount on most of them. Today we distribute only 12 select projects, but they all have performed very well internationally. The reduction in the number of films we distribute has also allowed us to thin out our staff a bit, and allowed us to move into a more cost-effective office space.

Lastly, I also started writing a weekly national column called Going Bionic for Filmthreat.com in May of 2010. Going Bionic focuses on the ever-changing world of international distribution, and provides filmmakers with valuable insight from a distributor’s point of view. Writing my column has allowed me and my company to remain relevant to filmmakers, because of Film Threat’s incredibly wide reach. My 20th column comes out on Tuesday, September 28th, and I’m also currently in discussions with a publisher about writing a book based on my column.

Simply put, to me it’s not about weathering the storm. It’s about keeping my eyes on the daylight ahead.

4) Over the course of all your entrepreneurial endeavors, describe an experience where, based on new learning that you did not have at the time, you would go back and do things differently? What is it that you now know that would have changed the experience?

Another lesson learned the hard way by many in business — perform thorough due diligence when picking any founder during the start-up process. When I started my distribution company, I hired a 20+ year veteran in the world of international film distribution to help guide it. Although he had a wealth of experience, he was not willing to change the way he did things, or embrace the new technologies required in order to remain current in the quickly changing world of distribution. Thus, while the rules of the distribution game were changing in front of our eyes, we were still playing the game with the old rules. I clearly saw this happening, but I was a bit hesitant to second guess someone who had far more experience than I did in distribution. The result of my mistake put my company on life-support, until I took charge and began to right the ship. If I were to do it again, I would have taken control of my company’s direction much earlier and made the needed changes. What I know now is to always listen to my gut feeling.

5) You are known for playing as hard as you work, as a connoisseur of life experience what is your fondest experiential moment outside of work (to make it harder it cannot be sport related or the day you got married)?

Wow. No sports, no marriage? Okay, I’ve got one. When I was 22, I attended the most mind-blowing, memory tattooing concert in my life:  The Knebworth Festival on Saturday, June 30, 1990 in Knebworth, England.  The performers included Pink Floyd, Paul McCartney, Eric Clapton, Elton John, Phil Collins, Genesis, a Robert Plant/Jimmy Page Led Zeppelin reunion, Elton John, Dire Straits, Tears For Fears, Status Quo, and Cliff Richard and the Shadows. Simply put, it was heaven.

The key to my experience at Knebworth wasn’t the concert itself, but how I got there and what I learned while I was on the trip to London.

The Knebworth Festival was a charity event for the Nordhoff-Robbins Music Therapy Foundation. One year earlier, on Tuesday June 27, 1989, I attended another concert for the Nordhoff-Robbins Music Therapy Foundation: The Who performing their rock Opera Tommy at the Radio City Music Hall in New York City.

After seeing Tommy I went on-air on my college radio station (at Rider University in New Jersey), and announced that I would never see a greater concert. Minutes later, someone called in and told me about the concert in Knebworth. It suddenly became my mission to attend. Although tickets were sold-out, I was determined to find a way there, so I contacted the company that sells prize give-away trips to radio stations, and begged them to allow me to buy the trip to Knebworth  that other people were winning on various radio stations across the country. After three weeks of begging 5x per day, they finally sold me the trip.

Since I went on the trip alone, once I got to London, I roomed with another person traveling alone – Gary, a 45 year old man from California.  Meeting Gary changed my life forever. The first thing he told me is that he had AIDS, and that I could take another roommate if I felt the need to. Of course, I did not.

The second thing Gary told me is that when he found out he had AIDS, he truly began living his life. He took out a second mortgage on his home, bought himself a race car, and started taking as many vacations as humanly possible. His advice to me was to live my life to the fullest, because every day could be my last.

Since meeting Gary, it’s become my mission to actively seek out tremendous life experiences, good and bad, because it’s those experiences that make us the sum of who we are. My mission has allowed me to attend the last 18 straight Super Bowls, make 10 trips to the Canadian Yukon to see a three day concert under the midnight sun, and it’s allowed me to try to inspire everyone I meet to live out their dreams to their fullest capabilities.

It reminds me of the quote from The Shawshank Redemption. “Get busy livin’ or get busy dyin’.” Given the choice, I’d rather “get busy livin’”.

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Interview with Edward Baker About the Viral Factor

Ed Baker is the co-founder/CEO of Friend.ly, a site which makes it fun to discover and connect with new people on Facebook. He has been working on viral growth for the past 10 years across multiple mediums, including email, SMS, IM, and Facebook. Since the 2007 launch of the Facebook platform, he has worked on several Facebook applications that have grown to tens of millions of users, including Compare People and Send Hotness. He has an A.B. in Chemistry & Physics from Harvard, and an MBA from Stanford. Even if you have not heard of Friend.ly yet you likely were participants in one of their first features called Friend Facts, which showed you aggregate statistics about your Facebook friends, including how many are Republican vs. Democrat, male vs. female, or single vs. taken.


Here are my 5 questions with Ed and my summary of his answers:

1) What is a comprehensive way to sum up the quantitative nature and entrepreneurial meaning of “viral factor” while outlining an actionable system to achieve it?

The term viral factor is the quantitative measure of a viral loop. Here is an example of a viral loop, solving for x*y*z:

The Viral Loop

The Viral Loop as explained by Ed Baker

If you have a viral factor greater than one, then you will see exponential growth without having to spend any money on user acquisition. In order to get your viral factor above one, you must multivariate test every step of your viral loop.

Step One

Maximizing Install Rate

  • Create a catchy call to action
  • Analyze click data
  • Multivariate test invites

Step Two

Maximizing Invite-Sending Rate

  • Create incentives to invite other friends
  • Multivariate test the messaging  and the invitation

Step Three

Maximizing Average Invites

  • Create incentives for inviting more users
  • Optimize the number of required invites to receive the incentive

Viral growth can also be combined with paid user acquisition. As long as Average Revenue per User rate is greater than Customer Acquisition Cost, keep tweaking and spending; you’ve created a cash machine.

2) Regarding viral campaigns, where is the line between the organic nature of a viral campaign and the ability for savvy creatives to engineer something viral? In other words, how does a viral engineer bake in the necessary mojo needed for something to go viral when one of the major ingredients of becoming viral is candidness and being genuine?
I think that “creatively engineering something” can actually mean a couple of different things. One, using your example, means creating compelling content that appeals to a wide audience so that it gets shared amongst friends. Any company that creates content and fools the user into thinking that an event actually took place, when in fact the event was staged, produced, and/or engineered, runs the risk of suffering consumer backlash. Then the question is whether the cost of the backlash is worth the gain from exposure.

When I think of “viral engineering”, I tend to think of split-testing and tuning each step of the loop I discussed in your first question. There is just as much creativity involved in engineering the loop as there is in producing the content. Start with something organic in nature, such as user statistics or user input. By design this can’t be faked by you, it is user generated content. What you can influence is the viral factor of the loop by measuring the conversion rate of each step in the loop and making adjustments to improve conversion wherever possible. That is where I believe creative engineering can have the most significant impact.

3a) With the Pareto Principle in mind (the 80/20 rule), what are viral marketers caring about, or doing too much of, that in your opinion could be time better served (the 80)?
Copycatting. I suppose there is some benefit to improving upon something that is already working but these days copycatting is overly exploited and continually dilutes the effectiveness of viral campaigns. You see this all the time on Facebook.

3b) What should they be doing more, that they’re doing not enough of (the 20)?
Not copycatting. Facebook and other social platforms provide so much data and so many interesting and new ways to reach people. Facebook Connect is used by a few in really innovative ways. It would be great to see more of this.

3c) What are they not doing at all (but should be learning) because they haven’t heard of it yet and it is coming?
Mobile. If you get ahead of the curve regarding mobile (and the future of viral activity on mobile devices) you will really be one step ahead of the game.

4) Can there be a legitimate business purpose for novelty viral initiatives like the current, “I feel sad today please LIKE me to make me happy” Facebook campaigns other than disingenuous lead farming?
No, not one I can think of.

5a) What is your favorite viral effort that didn’t find an audience (i.e. failed)?
While at Demigo we created an iPhone application that audited your calls and texts to identify your “top friends”. The application worked with Facebook and would identify the people you communicated with the most, add them to your contact list, and pull in their Facebook data (which was not being done yet at the level it is being done today). It ultimately failed for a couple of reasons. One, the iPhone was still new so the application’s audience was not wide enough to support the critical mass needed to make it successful. Two, the application also required your ATT password and requiring this led to low user compliance. It was a great application though.

5b) What is your least favorite viral effort that amazingly did find a wide audience (i.e. succeeded)?
Facebook applications that use random number generators for content, for instance, “Your lucky number for the day is X.” Who cares? This is just random meaningless data. However, people use these types of applications all the time.

5c) What is a question people should be asking about viral marketing that isn’t being asked enough today?
Entrepreneurs need to start considering the tradeoff between short-term virality and long-term engagement. There is value in keeping users around. The question that they should be asking is, “how can we truly engage our users?” They should think less about getting User X to invite Y number of friends immediately. Instead, they should think about keeping User X around as long as possible in order to get him to invite many more friends over a longer period of time.

In order for this to work, entrepreneurs should think more about making things viral by creating a great product. It seems obvious, but if you are more focused on how to reach users than on how to make a great product you’re doomed. Dropbox is an example of a great product that also has great virality as a result. I want to tell you and my friends about it because it is a great product.

A lot of new ventures lose sight of these basic fundamentals in order to chase the next big, new, exciting trend. They should really be asking themselves, “how can I make a product that people will use and enjoy so much it will inspire them to willingly broadcast their experience to their network?”

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Want to be an Entrepreneur? Stop Watching Lost! Says Vaynerchuk

Want to be an Entrepreneur? “Stop Watching F… ing Lost!” stated Gary Vaynerchuk, the author of the book Crush It! If you are a would-be entrepreneur working a normal day job, I encourage you to watch his YouTube video below…

Although I’m still pissed at Mr. Vaynerchuk for flaking on a promise to provide a seminar for everyone that purchased a book bundle he was promoting with author David Bach, I remain an avid fan of his work and buy in fully to his ideology that hard work and perseverance will pay off in the long run. He calls it “patience and passion”.

I know from experience that – absent a lot of luck – perseverance, tenacity, and reciprocity is a winning recipe for giving your fledgling business the best odds of success. Vaynerchuk continues on late in the video (about getting your business started) by saying, “there is never a bad time, when you believe, when you work hard, and you know what you are doing… Work! That’s how you get it.”

There are always a few hours in the day to complete tasks. Passion and patience will get you to the finish line. If you would rather watch Lost (or any television show for that matter) than work on your business, there is no shame in that. However, unwittingly (or maybe intentional) you may be identifying how unimportant your idea is, and as such, it might be time to rethink whether or not you are truly committed.

Getting a business off the ground is a challenge and like most challenges, starting and building a business halfheartedly will make the process extraneous at best, and more often than not a complete waste of time and resources. Entrepreneurs are notorious for going borderline maniac about a new idea. If we are left untamed, we press forward without a roadmap and tend to only focus on the activities that are exciting rather following through on all the activities that need to get done. As you begin to start a new business it is important that your goals are in line with your personality and desires. As such, it is necessary to inventory your motivations and talents and come to a decision whether it is worthwhile for you to push forward.

There are some questions you should ask yourself first before getting started. Are you comfortable with taking risks and making tough decisions? This question is important because these are two “must have” attributes of an entrepreneur. Also, what is your definition of success? Your nostalgia might be short lived if you are only driven by profitability, since most businesses take awhile to get off the ground.

If you decide to press forward, building out an idea you truly believe in – an idea so engaging you think about it minutes after you wake up until it is time to go to sleep – is an extraordinary, rewarding journey regardless of the outcome. If you are ready, and in it for the right reasons, you won’t be too worried about missing Lost or any other sacrificed leisure activity for that matter.

With that said, if you want to be an entrepreneur, don’t forget to kiss the spouse and pet the dog, they are your biggest fans and you need them on your side to make this work!

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Interview with Lloyd Nimetz About Social Entrepreneurship

Lloyd Nimetz is a successful serial social entrepreneur. He has worked for Prosper, Ashoka, Endeavor, the UNDP and the IADB. Before obtaining his Masters of Business Administration from Stanford University in 2008 he was one of the founders of HelpArgentina which is an organization that promotes philanthropy by helping individuals, businesses, and foundations identify and support effective non-profits within Argentina. He is now the managing director of Blitz Bazaar, a campaign hosting solution which puts the tools of professional campaigners in the hands of citizen organizers. Through Blitz Bazaar’s technical platform ordinary people are now able to run full scale social initiatives that were previously inaccessible due to the high level of effort and money required to run such campaigns.


Here are my 5 questions with Lloyd and his answers:
1) As a social entrepreneur, how do you personally rectify the competing motivations of the entrepreneur side wanting to “do well” and the social conscience side wanting to “do good”?
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I don’t. It’s a false dichotomy that I don’t feel like I need to rectify. I believe that no matter what job you have, banker or rabbi, you can and should do both good and well. In fact, doing well for yourself is necessary to help others. The trick is to first understand what you’re getting into and make sure it’s right for you before jumping in. I could start HelpArgentina out of college because I had a Fulbright grant that was backing me at the time and my family was willing to support me after that. Otherwise, it probably would have been the wrong decision. At the same time, I don’t feel like people in for-profit jobs should think they’re off the hook to do good. A smile and positive attitude from a grocery store cashier can have a bigger social impact than a lot of the non-profit employees I know. Our current economic crisis sure demonstrates what some ‘good’ bankers could have prevented.

The key point, however, is that I am not any more ‘good’ than anybody else.  I just had the chance to spend a lot of my time advancing social causes. In the day to day of my work, I have selfish thoughts (especially due to all the fund-raising pressures) and don’t feel any more important to society than anybody else. In fact, I get very annoyed by this strange notion that the nonprofit practitioners are doing God’s work (or at least something pure) while the people in the for-profit are not. Both sectors promote this erroneous notion that permeates our society to its detriment. For-profiteers like to be able to hide behind their job and the company, and feel entitled not to have to ‘do good’. It’s really just laziness and apathy. Non-profiteers want to feel special for their financial sacrifices and demonize the rest. The whole thing makes me sick because it’s fake. Doing well and doing good should be built into everything we do and every organization in the planet.

2) What is your opinion of Social Return on Investment (SROI) as a success measurement? And as a managing director of a socially conscious venture, how do you weave SROI into the framework of your short and long-term vision?

I’m not a big fan of SROI measurements, but it is definitely a good idea to have some social impact metrics. The idea of bundling them all into one common denominator that somehow measures social impact per dollar invested is not a good idea. I used to be a bigger fan until I realized that it’s impossible. It’s impossible to objectively measure social impact because people value things differently based on their values and past experience. I used to consider myself an economist, so the economist in me must come out every now and then, Return on Investment (ROI) works because money is an objectively tangible measure for which everybody agrees a dollar equals a dollar.  They don’t have to agree that a dollar equals a soda can; they just don’t have to buy the soda can if it’s worth less than a dollar to them.   Only the people who value a soda can for more than a dollar will make the transaction.   In this sense, SROI is a nonsensical concept.

I do like keeping social metrics however because it keeps you honest and it lets your constituents, and the general public, get an idea of your progress and your impact. Then, based on this data, they are empowered to decide for themselves if they think it’s valuable or not.

At Blitz Bazaar our metrics are the following:

  • Number of change-makers: people registered on the platform and taking action to promote social change
  • Level of activity on the site: a point system that measures how much people are doing to promote social change
  • Successful blitzes: number of blitzes (campaigns) that achieve their respective goals
  • Number of social movement plan competitions in the world (not just ours)

3) In a recent blog article of yours (Social Entrepreneurship vs. Activism; SOCAP09 vs. Momentum09), you discussed the divide between traditional activism and social entrepreneurship.  You stated, “Most social entrepreneurs, like me, don’t identify with activism…” Why do you think there is a disconnect between these two groups (that seemingly have aligned goals)?

It’s all about optics and therefore generational. The perspective around activism in the US, as compared with other countries that didn’t grow and thrive as much this last-half century, is that activism doesn’t work. Americans, rightfully or not, believe that amazing social and economic progress is primarily achieved by working hard and creating value, not by arguing, protesting or legislating. People would admit that at times activism is important but for the most part feel it’s a nuisance. During my lifetime, entrepreneurs have been the heroes.  Bill Gates has been on a lot more magazine covers than any social entrepreneur I know. The result, of course, is that my generation doesn’t want to be that annoying activist guy/gal but still wants to make the world a better place and respond to the enormous social ills facing us. The result… we create a new label where we can be the hero (the entrepreneur) and make the world a better place.  In short, it’s all about labels.

For example, I had to co-opt the word ‘blitz’ instead of using ‘campaign’ because millennials don’t identify with campaigning; it’s too loaded with political and power connotations… big turnoffs. They want to mobilize people for social change but they don’t think of themselves as political or power-hungry. They get annoyed if I called them grass-roots campaigners. So instead they’re starting a blitz and are changemakers, social entrepreneurs or social innovators.

4) Slowly but surely it appears that consumers are becoming more socially conscious. However, there are only a limited amount of case studies where a company or product’s social contribution has affected sales, and even then some of these initiatives have backfired (When Rainforest Ice Cream Melts: The Messy Reality of ‘Socially Responsible Business’: Jon Entine). Do you think that the market will evolve in such a way that, at some point in the future, being a social venture will actually be a competitive advantage?

Yes, absolutely. I think it’s going to change pretty quickly in favor of companies whose ‘blended value’ creation (net ‘good’) is the most positive. As we all know, the private sector has only embraced corporate social responsibility in the last two decades; most big companies now have corporate social responsibility departments and initiatives. It’s not taken all that seriously yet because it’s mostly geared towards, again, optics… creating the perception that the company is good.

However, there is hope in the emergence of what I call, ‘action branding’. It’s inevitable. As transparency increases and the public has inevitably a better and better ability to measure a company’s ‘net good’ based on data and reliable information, companies will be forced to gradually replace all those marketing dollars that today create the impression their company is ‘good’ with real community action that convinces society that their company is good. As people, we are what we do.  We understand this intrinsically on a human level.  Soon companies will abide by the same rules.

5) Where do you see social entrepreneurship heading over the next decade? Personally, I’ve seen two reoccurring patterns: one, endeavors such as Kiva and The Big Issue enabling individuals with the resources to be productive; two, the socially conscious endeavors, such as Ben & Jerry’s, which have made advancing social causes a part of their overall core value system. Do you see innovations on the horizon that will expand the reach and effectiveness of social entrepreneurs?

I see two major patterns that I’m very excited about. The first is empowering the masses. We’ve lived far too long in an elitist society where only the top 1% of the population have all the power to dictate the rules of the game and forward strategy. This will not end in my lifetime I’m afraid but it’s changing enough to make me happy. Well designed Internet platforms and applications like Kiva, DonorsChoose.org, Facebook, YouTube, Twitter and hopefully Blitz Bazaar will continue to make it dramatically easier for the masses to have a stronger voice and better means to engage and shape our communities and our countries. The Internet is still not mature. The first step was getting information out there more efficiently. The second was connecting people and things. The next step will be organizing and coordinating people and things. When the relief efforts in the next Haiti or Chile emergency is more coordinated hundreds of thousands of fewer people will die. When the sustainability movement is more coordinated, the next Copenhagen climate change meeting will be a success. I’m very excited about the future prospects. Blitz Bazaar makes it easy for anybody to wake up one morning, roll out of bed and have the organizing tools to save the polar bears or clean up crime in their neighborhood. It’ll still take work but you don’t have to start a non-profit anymore and you don’t have to leave your day job.

The other major trend is extending the power of mass industrialization to the world’s poor. For profit and non-profits are starting to move into developing countries not to help the poor but instead to sell to them. They’re starting with the no-brainers: water pumps since 95% are farmers, cheap infant incubators so mother’s can save their prematurely born babies when there is no hospital nearby; LED lights where dangerous and expensive kerosene is now being used. Right now it’s still hard because the social infrastructure is not in place: no roads, no distributors, no payment systems, poor communication due to language differences and education deficits.  However it’s a huge market and after these first trailblazers go through, solve many of the current problems, and show that it’s possible and profitable; others will come and come in hoards.

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